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CONTACT

Contact

Female customer service employee with headset

ECKART Customer Service

ECKART China

Do you have questions about our products or services? We are happy to help you.

Save time with efficient processes in our web portal

Short-term decisions, tight deadlines, high cycle rates: Everyday life in the demands maximum efficiency! You can meet these extreme requirements even better with the optimized processes in the ECKART Web Portal. Save time and let the advantages convince you:

• Sample orders and price inquiries online
• Enter desired delivery date
• Comparison of products and properties
• Easy product search and download of data sheets
• Manage accounts and user rights

• Direct contact for all questions regarding products and services
• 365 days a year, 24/7 ordering (currently only possible in Germany and Austria)
• Simple and lean ordering processes

Discover the diverse portfolio, from which you can directly filter out your desired product. Even without registration.

User Account
Admin = first person who register
this role can be handed over to others (more than 1 person possible)
Permissions:
• create additional users
• manage the permissions for the users: credit limits, show prices and user role
• approve orders of additional users, that are over their order limit
• use saved carts again
• make orders
• see products
• download documents

Additional users (if necessary)
Permissions:
• make orders
• see products
• download documents

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Order details
• Overview of all orders
• Status of order
• Date of order
• Status of payment
• Shipping information
• Search for orders
• All documents saved in your account for download (order confirmation, invoice, delivery papers).

Save this cart
• Shopping cart is cleared after saving
• Admins can see this saved card in their account and use it for the next orders

or

Export cart as file
• Shopping cart will not be cleared after export
• Save excel file on your computer
• Import this file if you need this order again

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Desired Delivery Date
• Select your non-binding desired delivery date using the calendar function in the checkout process

Watch our video for a detailed look at the most important features.

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