ECKART Customer Service
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1.1 These General Terms and Conditions of Sale and Delivery of ECKART TLS GmbH (hereinafter called “Terms and Conditions”) shall only apply to enterprises that fall under § 14 of the German Civil Code (BGB) of the Federal Republic of Germany, i.e. any natural person or legal entity exercising their commercial or independent professional activity when purchasing goods and related services (hereinafter “Customer”).
1.2 In the event that our Terms and Conditions are introduced into a transaction with the Customer, then our Terms and Conditions shall also apply to all future transactions with the Customer unless otherwise agreed to in writing. This includes contracts that are concluded via all sales channels, including orders by email and fax.
1.3 Our General Sales and Delivery Conditions shall apply exclusively. Any conditions of the Customer which are at variance hereto or which conflict with our General Sales and Delivery Conditions shall only apply if expressly accepted by us in writing. Customer shall not interpret our silence regarding any terms and conditions which the Customer seeks to impose as acceptance or agreement of them.
1.4 Individual agreements with the Customer, shall take precedence over our General Terms and Conditions of Sale and Delivery.
2.1 Our offers are subject to change and are non-binding unless expressly stated otherwise. Our offers are merely an invitation for the Customer to submit a binding offer through an order. A contract is only formed - even in ongoing business transactions - when we confirm Customer's order in writing or deliver the goods. Our order confirmation shall determine the conditions of the contract. In case of immediate delivery, our invoice shall replace our order confirmation. Customer shall not unilaterally modify or cancel a confirmed order. Any modification of the agreed type and quantity of the ordered goods and services as well as of the delivery date are subject to our explicit consent.
2.2 Our obligation to deliver an item of which only the category has been defined shall not mean that we have assumed the risk of procurement. We shall only be obligated to supply goods at hand (Vorratsschuld). We shall only be deemed to have given a guaranty if we expressly guaranteed a certain property in writing.
3.1 The quality of product samples is only binding to the extent we explicitly agreed in writing to such qualities of the goods.
3.2 We hereby reserve all ownership and intellectual property rights regarding any product samples, illustrations, drawings, data, cost estimates and other documents regarding our products that we provided to the Customer. This does not apply to product samples the Customer has used in the ordinary course of business. The Customer is obligated not to disclose our product samples, data and/or documents listed in the first sentence of this paragraph to any third party without our prior express consent.
3.3 The provisions pursuant to Sections 3.1 and 3.2 shall also apply to documents, drawings or data provided by the Customer. We do, however, reserve the right to make these available to any third parties who are permissibly taking care of our contractual delivery obligations or are our agents or suppliers.
4.1 Unless otherwise agreed to in writing, the quality of the goods is exclusively determined by our product specifications.
4.2 Information on product quality and shelf life including other product information shall only constitute a warranty if we explicitly qualified it as such.
4.3 Our technical advice - whether verbal, in writing and/or tests - is based on current knowledge. It is the Customer’s responsibility to examine the quality and test the goods as to their fitness for a particular purpose. The same is true of potential infringement of third parties’ intellectual property rights.
5.1 Unless otherwise agreed, invoiced amounts are due for payment to our bank account within 30 days of the date of invoice in Euro without any deductions. After expiration of the deadline, Customer shall be in default of payment without reminder. Irrespective of the place of delivery of the goods, our registered office shall be the place for fulfilment of Customer’s payment obligations. Payment with bills of exchange is only permitted if and to the extent expressly agreed, cash payment is basically excluded. In case of goods being exported, any costs related from the transfer or payments of moneys shall be borne by the Customer to the extent that such arise in the country of the Customer.
5.2 In case of payment default, we are entitled to claim interest in the amount of at the statutory default interest rate. We reserve the right to assert additional damages.
5.3 Any acceptance of an order and the performance of delivery can be predicated onto the provision of a security deposit or prepayment. We may also demand payment concurrently with the delivery of the goods.
5.4 In the event that there is any substantial deterioration in the financial situation of the Customer after concluding the contract endangering Customer’s ability to perform its contractual obligations, such as by way of filing for insolvency proceedings by the Customer, the commencement of insolvency proceedings, an application for a declaration of insolvency or an arrest warrant or, if there is a cessation of payment, which is not based on any right of retention or other rights, we may also withdraw from the contract at any time.
5.5 Any rights of retention or set-off can only be claimed by the Customer for counterclaims that are undisputed or have been determined by final legal judgment unless the counterclaim relates to a breach of a substantial contractual duty (for definition see Section 10.1) on our part. The Customer may only exercise any rights of retention if its counterclaim arises from the same contractual relationship.
6.1 All binding delivery dates shall require an expressly written agreement in order to be valid. In case of non-binding or approximate delivery dates, we will use reasonable commercially efforts to honor these requests. Any unilateral requests stipulated by the Customer shall not be binding on us unless we have expressly agreed to them. We must confirm any transactions specifying fixed delivery dates for which time is of the essence to be valid (Fixgeschäft).
6.2 In the event that we do not receive any deliveries or services from our suppliers, or do not receive them properly, completely or in time, for reasons beyond our control and despite a reasonable stock being maintained, or in case of any event of force majeure, we shall inform our Customers timely in writing or in text form. In such case, we are entitled to delay delivery for the period of the hindrance or to withdraw from the contract in whole or in part in relation to the non-performed part provided that we met our obligation to inform our Customers and we have not assumed any risk of procurement. Force majeure includes strikes, lock-outs, actions of authorities, pandemics, scarcity of energy and raw materials, transport difficulties which are not culpably caused by us, any hindrances to operations which are not culpably caused by us, for example, as a result of fire, water and machine damage, and any other hindrances which in objective terms have not been culpably caused by us. In the event that a delivery date or delivery deadline is agreed in a binding manner and as result of any event under this Section 6.2 such agreed delivery date or delivery deadline is not met, the Customer may, after the expiry of a subsequent further reasonable deadline, withdraw from the contract with respect to the non-performed part of such contract, if it would be objectively unreasonable for the Customer to continue to be bound by such a contract. Any further rights to claim on the part of the Customer are excluded in such case.
6.3 In the event of force majeure and/or incomplete, improper or late delivery of our suppliers pursuant to Section 6.2 we are entitled – apart from the rights offset forth in Section 6.2 – to make partial deliveries of the goods, split the available quantity of goods among our customers, including affiliated companies, at our sole discretion (§ 315 German Civil Code (BGB)) or choose to completely postpone delivery. We shall notify the Customer timely. We will complete the delayed delivery of goods once the force majeure event and/or incomplete, improper or late delivery of our suppliers pursuant to Section 6.2 has ended. The Customer’s rights pursuant to Section 6.2 shall remain unaffected.
6.4 Any claims for damages of Customer due to delays in delivery shall be limited to a maximum amount of 0.5 % of the net delivery price for the goods delayed per completed week of delay, but totaling no more than a maximum of 5 % of the net delivery price. In case such delay relates to a willful act or gross negligence or a breach of a substantial contractual duty (for definition see Section 10.1), the statutory liability shall apply, however in the event of a negligent breach of a substantial contractual duty such liability shall be limited to damages which are foreseeable and typical in connection with the contract.
6.5 If a Customer sets a reasonable subsequent deadline after a delay in delivery and such deadline expires without performance, the Customer may withdraw from the contract. The Customer shall be entitled to claim damages due to non-performance in the amount of the foreseeable damage only if such non-performance relates to a wilful act or gross negligence or is a breach of a substantial contractual duty (as defined in Section 10.1).
6.6 The limitations of liability in accordance with Sections 6.4 and 6.5 shall not apply where the Customer and we have agreed fixed delivery dates for which time is of the essence (Fixgeschäft). The same applies in the event the Customer can claim that because of the delay - for which we are responsible - an immediate claim for damages should apply instead of performance (§ 281, section 2 German Civil Code (BGB)).
6.7 We shall not be considered to be in default of untimely or incomplete delivery when the Customer is culpably in default of performing obligations he has towards us, even if resulting from other contracts.
6.8 Unless agreed otherwise, any loading and dispatching takes place on an uninsured basis at the Customer’s risk at Customer’s ex works or ex distribution warehouse.
6.9 We shall determine the means of transport and the transport route. Partial deliveries reasonably acceptable to the Customer are permitted. We shall, however, attempt to take into account the Customer’s preferences in regard to means and route of transportation; however, any additional costs resulting there from - also in relation to agreed free.
6.10 If, when the ordered goods are delivered to the Customer, no representative of the Customer is present to receive the goods, and if there is no recognizable, secure and lockable unloading area/depot at the delivery address which is accessible for delivery, the confirmation of the driver (of the transport company) is sufficient as proof that the goods were delivered in proper condition.
6.11 The Customer shall bear the costs of disposing of the packaging in accordance with § 15 Para. 1 Clause 1 No. 1 to 5 of the German Packaging Act (VerpackG). If the Customer requires us to take back the packaging and we are obligated to take it back pursuant to § 15 VerpackG, the customer is obligated to bear the costs of the return transport of the packaging to our company headquarters. Returnable containers/ reusable packaging may also be returned to us in exchange, at our discretion. The Customer alone shall be responsible for compliance with the regulations to be observed during transport, for example regulations relating to hazardous goods.
7.1 The agreed upon prices shall apply to all orders placed with us. If no prices have been agreed, we execute the order at the list prices valid on the delivery date. These prices are quoted in Euro, except where otherwise specified, and shall be exclusive of value-added tax. The value-added tax shall be charged separately in the invoice at the applicable rate of the pertinent tax regulations.
7.2 Unless agreed otherwise, the prices shall be quoted per kg/net, pursuant to INCOTERM clause stated in the order confirmation, duty unpaid, for delivery in non-returnable drums and/or intermediate bulk containers. If the Customer desires delivery of the goods in individual drums or containers or demands transport by express or airfreight, we will charge any additional costs.
7.3 We are entitled, at our reasonable discretion, to unilaterally increase the prices for our products in the event of an increase in manufacturing, material and/or procurement costs (e.g. for raw materials, wage and non-wage costs, social security contributions as well as energy costs and costs due to legal requirements, environmental regulations, currency regulations, changes in customs duties and/or other public levies) if these directly or indirectly influence the costs of the contractually agreed prices and increase our total costs for the products by more than 10% and if there is more than two (2) months between the contract conclusion and delivery. A price increase as described above is excluded to the extent that the increase in costs for any or all of the aforementioned factors is cancelled out by a cost reduction regarding other of the aforementioned factors in relation to the total cost impact for the products (cost balancing). If the new price is 20% or more above the original price due to the aforementioned price adjustment right, the customer shall be entitled to withdraw from contracts not yet completely fulfilled with regard to the part of the contract not yet fulfilled. However, he may only assert this right in due course after notification of the increased remuneration.
8.1 We reserve to retain title to all goods we supply (hereinafter generally referred to as "retention of title to goods"), until all our claims arising from the business relationship with the Customer, including any future claims from contracts concluded at a later time, have been settled. This shall also apply to any balance in our favour, if any specific individual claim or all claims by us are included in a current invoice (current account) and a balance is drawn.
8.2 The Customer shall insure all retention of title to goods adequately, in particular against damage and theft. Any claims against an insurer arising out of a case of damage affecting retention of title to goods shall hereby be deemed to have already been assigned to us up to the amount of the value of the retention of title to goods. Customer hereby assigns any and all claims against an insurer arising out of a case of damage affecting retention of title goods to us up to the amount of the value of the retention of title goods. We hereby accept such assignment. We are entitled to disclose such assignment und collect the claims if Customers fails to perform its obligations pursuant to the contracts concluded with us or such performance is delayed.
8.3 The Customer is entitled to resell the delivered goods in the normal course of business. Any other form of disposal by the Customer, in particular any pledging or granting of any security rights shall not be permitted. If the retention of title to goods is not paid for by a third party immediately upon resale, the Customer shall sell such goods only subject to retention of title. Any entitlement to resell retention of title to goods shall be extinguished automatically, if the Customer ceases to make payment or is in default with any payment in relation to us. The same shall apply if the Customer is part of a group of companies and one of the circumstances described above occurs in relation to the parent company or a holding company of the Customer.
8.4 The Customer hereby assigns all claims in advance, including any securities and supplementary rights, which he is entitled against any final purchasers or third parties as a result of or in connection with the resale of retention of title to goods. The Customer shall not enter into any agreement with its customers which exclude or limit our rights in any manner whatsoever or which render void the advanced assignment of claims. In case of the sale of retention of title to goods together with other items, the claim against the third party purchaser shall be deemed to have been assigned to us up to the amount of the delivery price agreed to by us and the Customer, to the extent the individual amounts attributable to the relevant goods cannot be determined from the invoice.
8.5 The Customer shall remain entitled to collect any claims which have been assigned to us until we revoke such right to which we are entitled to at any time. Upon request, the Customer shall provide us with the information and documentation necessary to collect any assigned claims and, to the extent we do not pursue ourselves, the Customer shall inform its customers immediately about the assignment of the claims to us.
8.6 If the Customer includes any claims from resale of retention of title to goods in a current account relationship with its customers, it hereby assigns to us in advance any recognized final balance in its favour which corresponds with the total amount of the claim from the resale of our retention of title to goods.
8.7 If the Customer has already assigned claims from the resale of goods delivered or to be delivered by us to a third party, in particular on the basis of non-recourse factoring or recourse factoring or any other agreements, on the basis of which our current or future rights of security in accordance with this Section could be limited, the Customer shall notify us of promptly. In case of recourse factoring, we are entitled to withdraw from the contract and demand restitution of any goods already delivered. The same shall apply in case of non-recourse factoring, if the Customer is unable to freely dispose of the purchase price of the claim under the contract with the factor.
8.8 In case of any contractual breach, in particularly in case of default in payment, we are – without having to terminate the contract beforehand – entitled to recover all retention of title to goods. In such a case, the Customer is automatically obliged to release such goods where the breach is not merely a breach of a minor duty. In order to be able to determine the stock of goods delivered by us we may at any time during normal business hours enter the business premises of the Customer. Recovering retention of title to goods shall qualify as withdrawal from the contract only if we expressly declare such intent in writing or if mandatory provisions of law require this. The Customer shall notify promptly in writing of any access of third parties to the retention of title to goods or claims assigned to us.
8.9 If the value of the securities available to us under the above provisions exceeds the secured claims by more than 10 %, we might, if requested by the Customer, release any security for the amount above the 10%.
8.10 Any processing of retention of title to goods shall occur according to § 950 German Civil Code (BGB) in favor of us as the manufacturer without imposing any obligations on us. If the retention of title to goods is processed with any items not belonging to us or are irreversibly connected with such, we shall acquire co-ownership in proportion to the invoice value of our goods in relation to the invoice value of the other processed or connected items. If our goods are connected with other movable items to form one item, which may be regarded as the main item, the Customer hereby transfers to us in advance co-ownership of such in the same proportion. The Customer shall store any goods owned or co-owned by us at no charge. The resulting rights of co-ownership shall apply as retention of title to goods. Upon our request, the Customer shall at any time provide us with the necessary information to enable us to claim our ownership or co-ownership rights.
8.11 From the time of cessation of payment by the Customer or in case of the issuing of an application for insolvency of the Customer, the Customer shall no longer be entitled to sell, process, connect or mix any retention of title to goods. The Customer shall in such case undertake separate storage and labelling of retention of title to goods without undue delay and shall on a fiduciary basis further keep for us any money the Customer received from assigned claims arising from the delivery of goods.
8.12 If the above agreed retention of title is not recognised or is only recognised under certain preconditions under the law of the country into which the goods are delivered, the Customer shall notify us of such at the latest upon the concluding of the contract. If the laws of such country do not allow for retention of title or an extended retention of title, but would allow us other rights in similar manner to a retention of title for security purposes, we hereby declare, that we shall use such rights in relation to the delivered goods. The Customer shall assist in undertaking all necessary measures (in particular compliance with formalities). If and to the extent such other rights serving the purpose of securing us do not exist, Customer shall, at our request, provide equivalent other securities. Otherwise, we may demand immediate payment of all outstanding invoices, irrespective of any agreed payment terms.
9.1 The Customer shall immediately inspect the goods upon delivery for any defects regarding their quantity and quality, and shall notify us of any defects without delay, but no later than within 14 days of delivery; otherwise the goods will be deemed to have been approved. The Customer shall notify us of any defects not detectable by such an inspection immediately upon their discovery. The Customer shall file any complaints in writing specifying the order-, batch-, invoice- and shipping numbers.
A complaint not filed in time shall bar the Customer from asserting any claims of non-compliance on grounds of mal-performance. The Customer shall notify us of any hidden defects immediately upon having become detectable, but no later than within the period of limitation indicated in Section 10.6. All complaints regarding defects shall always contain reasonably understandable description of the defect.
9.2 Upon the commencement of processing, connecting or mixing with other goods, the Customer shall be deemed to have duly accepted the delivered goods in the event of recognizable defects. The same shall apply in the event the goods are transported further than the original place of destination.
9.3 In case of any recognizable defect, the Customer must leave the respective goods in the transport container, so we can verify the complaint, unless we expressly waive the right to such by way of written or text form declaration and the Customer ensures the separate storage of the respective goods.
9.4 If justified defects have been notified in time, we shall at our choice rectify the defect or deliver defect-free goods free of charge (subsequent performance). In case of any delivery recourse (§§ 478, 479 Civil Code (BGB)), the Customer shall have the right of choice. Before sending back any goods, our permission is to be obtained. Any replaced goods shall become our property. If we do not rectify any defect or we do not provide a replacement delivery for the defective goods within a subsequent reasonable deadline set, or if any subsequent performance is not successful (whereby we are permitted to make two attempts), or if we refuse to provide subsequent performance or if such is not reasonable for us, the Customer may in accordance with the provisions of law withdraw from the contract, reduce the price, claim compensation for expenses as well as damages within the terms set out in Section 10. Notwithstanding the right to assert claims for damages in accordance with Section 10, any right to withdraw from the contract or right for a price reduction shall only apply in case of defects which are not insignificant.
9.5 Any claims for defects shall be made within one year upon delivery of the goods. This time restriction does not apply to Sections 10.1 (1) through (8).
10.1 We shall only be liable for willful acts or gross negligence by us, our legal representatives or agents. Any liability for minor negligence committed by us or our legal representatives and agents shall be excluded. The exemption from liability does not apply to
(1) a breach of a substantial contractual duty; substantial contractual obligations are those obligations which characterize the contract and upon which the Customer may rely.
(2) breach of any duty set forth in § 241, Section 2 German Civil Code (BGB), if the Customer’s acceptance of our performance would be considered unreasonable,
(3) any injury to life, personal injury or injury to health,
(4) any acceptance of a non-fault guaranty for the quality, or for the success of a performance or for the risk of procurement,
(6) initial impossibility,
(7) claims pursuant to the German Product Liability Act (Produkthaftungsgesetz) or
(8) any other instances of mandatory legal liability.
10.2 We shall be only liable for typical and foreseeable damages as long as we cannot be accused of an intentional breach of any obligations and there is no injury to life, personal injury, injury to health or any other case of mandatory legal liability.
10.3 Any liability for indirect and consequential damages is hereby excluded as long as it is not the result of a willful act or gross negligence or a breach of a substantial contractual duty (see Section 10.1).
10.4 Any further liability for damages other than that set forth in the above Sections is excluded – regardless of the underlying legal theory. This is particularly true for any claims for damages due to negligence at the time of entering into the contract, based on other breaches of duties or any tort claims for damages pursuant to § 823 German Civil Code (BGB).
10.5 Any exclusions or limitations of a liability set forth in Sections 10.1 through 10.4 shall apply equally to our managers and non-managerial employees as well as our agents and subcontractors.
10.6 Any claims of the Customer for damages arising out of this contractual relationship can only be made within one year from the commencement of the statute of limitations. This does not apply to cases pursuant to Sections 10.1 (1) through (8)
10.7 The above provisions do not constitute a reversal of the burden of proof.
10.8 If a claim for damages is asserted against us by a third party with respect to the delivery, the Customer shall indemnify us, our legal representatives, our employees and vicarious agents comprehensively (including reasonable legal prosecution and legal defense costs, expenses, fees, taxes, etc. as well as reasonable advances) if and to the extent that (i) the causes of the claim (in relation to us) are within the Customer's sphere of control and organization or (ii) we are not liable in relation to the Customer for causes of the claim by the third party which fall within our sphere of control and organization.
We save and process all personal data disclosed by the Customer in accordance with applicable laws and regulations to the extent required for establishing, defining, fulfilling and changing the contractual relationship. By using our e-commerce presence, the Customer grants us the right to use the information and data provided or transmitted to us (including data in connection with customer orders) and the information and data generated on this basis within the scope of the e-commerce presence for the purpose of fulfilling contractual obligations, operating the e-commerce presence, for data analyses, in particular for marketing and support purposes, and for fulfilling legal obligations and official orders. This includes in particular the right to transmit the declarations and data of the Customer to a third party, to the extent that this is necessary for the conclusion and/or the execution of contracts of the Customer. Our data protection information in accordance with Art. 13, 14, 21 and 77 GDPR can be viewed at: https://www.eckart.net/de/en/transparency
Legal compliance and ethically correct behavior are part of our core values. We therefore expect our Customers to abide by all applicable national and international laws and regulations as well as the UN Global Compact Initiative and the Responsible Care Global Charter during our mutual business relationship. This specifically applies to laws and regulations on work environment and employee protection, human rights, prohibition of child labour, criminal corruption and the granting of bribes of all kind, anti-trust and competition law as well as environmental protection laws.
13.1 All goods delivered by us are - unless otherwise agreed - destined for the Federal Republic of Germany or, if we agreed to delivery to a country other than Germany, to that country as first delivery (Erstlieferland).
13.2 The Customer may need additional governmental approval in order to export certain goods from the country we first delivered to, depending on the nature of the goods, their application or end use. The Customer is solely responsible to check all legal export requirements and to strictly comply with all applicable export laws, regulations and trade embargos if Customer intends to export or have exported our delivered goods.
13.3 Upon request, the Customer shall promptly send us - if not prompted within 10 days - the original end-use declaration forms required by the German Federal Office of Economics and Export Controls. If an administrative authority needs to issue the end-use declarations and these are not yet available, then the Customer shall keep us informed on the status of the applications of the end-use declarations.
13.4 The Customer shall only be allowed to use the delivered goods if he meets the above conditions; otherwise, the Customer shall not export the goods and we shall not be obligated to deliver the goods.
13.5 The Customer shall ensure that any third party, who receives our goods, abides by Sections 13.1 to 13.4 above.
The contracting parties shall undertake to maintain secrecy at all times regarding all information made available to them in connection with their contractual relationship and which are designated as confidential or are identifiable as business or industrial secrets for any other reasons and shall not be copied - unless required to achieve the agreed contract purpose - nor used in any other way.
15.1 The exclusive place of jurisdiction for any and all disputes arising out of this contract shall be Nuremberg, Germany. We have the right, however, to file a lawsuit at the Customer’s general place of jurisdiction.
15.2 These General Terms and Conditions shall be governed by the laws of the Federal Republic of Germany without regard to its conflict-of-law provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.
15.3 If our order confirmations contain an INCOTERM clause, the respective applicable version of the latest INCOTERMS shall apply unless otherwise stated in our respective order confirmation.
ECKART TLS GmbH, PC Straße 5, 06749 Bitterfeld, Germany
Tel. +49 (0) 3493 – 72453 Fax +49 (0) 3493 – 72470