Do I have to set up a customer account as a new customer to use the ECKART web shop?
Welcome to the ECKART web shop. As a new customer you need to set up a customer account to purchase our products. At the same time, you will be able to track orders, set up repeat orders, create and manage users as an administrator or order product samples, among many other benefits. Click here to register.
Do I have to create a customer account as an existing customer to use the ECKART web shop?
No. As a customer with an already existing business relationship prior to the implementation of the web shop you will be contacted individually by us. You will automatically receive your access link together with further information on the ECKART web shop. You can use this link to set a password for yourself. You can start immediately and have access to your customer-specific product portfolio ("Private Portfolio").
How can I register?
You can register as a direct customer. After completing your registration, you will receive a confirmation e-mail with the corresponding activation link. Please note that this link is only valid for 48 hours. If you would like to work in a team within a company, the first registered user automatically takes on the administrator role. As administrator you can invite, create and manage further users of your company. Otherwise, simply register with your ECKART customer number. Of course, you can change the administrator later or appoint additional administrators.
You don't know the administrator of your company?
Please contact us using the contact form. Click here to register.
What do I do if I have forgotten my password?
You have lost your password? No problem - just send us your e-mail address on the login page under "Forgot password". You will promptly receive a link to create a new password. Please note that this link is only valid for 48 hours. Passwords are at least 8 characters long, may not contain spaces and must contain one of the following: a number (0-9), a lower-case letter (a-z), an upper-case letter (A-Z) and one of the following special characters (@$%^&+=). The password can be changed in your profile at any time.
Who do I contact if I have registration problems?
If you have any questions regarding registration, please contact us using the contact form. Please describe your request in as much detail as possible in order to receive fast and targeted support.
Can I change the information in my customer account?
Yes, you can change information in your customer account, such as delivery address, access data or payment method, at any time. To do so, simply log in to the ECKART web shop and make the desired changes to your profile. This information will then be verified by our service team and is then available in your customer account. Please note that changes take up to 24 hours to be displayed and used.
How do I delete my customer account?
To have your customer account deleted, please contact our customer service.
What is an admin user?
As administrator you are the first user of the ECKART web shop within your company. You can invite, create and manage additional users, allocate budgets, set user rights and approve or reject orders from your colleagues. Of course, you also have the option of appointing additional administrators or changing your administrator role at a later date.