ECKART Customer Service
Do you have questions about our products or services? We are happy to help you.
This data privacy statement explains to you as a user the nature, scope and purposes of the processing of personal data by us as the responsible party ECKART GmbH (hereinafter also referred to as "ECKART" or "we") on this website (hereinafter referred to as "offer").
The contact details of our data protection officer are as follows
Dr. Lutz-Steffen Berghold
Data Protection Officer
As a matter of principle, we only process your personal data if you contact us via this website, if this is necessary to provide a functional website or if it is necessary for the presentation and use of our contents, offers and services. Without the processing we cannot provide our offer, a use would not be possible.
When you visit our website, we log the IP address (i.e. the Internet address) of the requesting computer and other general usage data such as date and time ("user-related data") in order to assess which parts of our website are of particular interest. Your usage data is not linked to your full IP address. The processing of this data serves the internal evaluation of the frequency of use of our website, we hereby exercise our legitimate interest in checking the efficiency of our services. The legal basis for the processing of the data is Art. 6 para. 1 lit. f EU Data Protection Basic Regulation ("DSGVO").
There is a contact form on our website which can be used for electronic contact. If you take this opportunity, the data entered in the input mask will be transmitted to us and processed by us. The processing of the personal data from the input mask serves us solely to process the contact and your request. The legal basis for the processing of data is Art. 6 para. 1 lit. f DSGVO. The processing of the contact also represents our legitimate interest in data processing. Further legal basis for the processing of the data is, with your consent, Art. 6 para. 1 lit. a DSGVO. You can informally revoke any consent you have given us at any time. If the purpose of the contact is the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b DSGVO.
If you register for our newsletter, we will use the data required for this purpose or data provided separately by you to send you our e-mail newsletter regularly on the base of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a DSGVO.
You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or by using a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this which is permitted by law and about which we inform you in this declaration.
The newsletter is sent by a service provider on our behalf, to whom we pass on your e-mail address for this purpose. This service provider is located within a country of the European Union or the European Economic Area.
Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information on our products by post. This serves to protect our legitimate interests, which outweigh the interests of our customers, in accordance with Art. 6 para. 1 letter f DSGVO.
Insofar as we obtain your consent for the processing of personal data, Art. 6 para. 1 lit. a DSGVO serves as the legal basis.
When processing personal data which is necessary for the performance of a contract to which you are a party, Art. 6 para. 1 letter b DSGVO serves as the legal basis. This also applies to processing operations which are necessary to carry out pre-contractual measures.
Insofar as the processing of personal data is necessary to fulfil a legal obligation to which we are subject, Art. 6 para. 1 lit. c DSGVO serves as the legal basis.
In the event your vital interests or those of another natural person make it necessary to process personal data, Art. 6 para. 1 lit. d DSGVO serves as the legal basis.
If the processing is necessary to protect a legitimate interest of ours or of a third party and if your interests, fundamental rights and freedoms do not outweigh the former, Art. 6 para. 1 lit. f DSGVO serves as the legal basis for the processing.
All personal data processed in connection with the provision of this website may be passed on by us to our group companies and providers of technical services and services as well as financial service providers who are used by us as processors in accordance with the provisions of the DSGVO. Sometimes the financial service providers themselves collect this data when you open an account there. In this case you must log in to the financial services provider with your registration data during the registration and order process. The data privacy statement of the respective financial service provider then applies.
In some cases, a transfer may also be made to a third country outside the EU and the EEA. However, we only transfer personal data to third countries for which the EU Commission has established an adequate level of data protection by decision pursuant to Art. 45 DSGVO or if we have agreed with the recipient of the data the standard data protection clauses issued by the EU Commission pursuant to Art. 46 para. 2 lit. c DSGVO.
If you have not agreed to a specific storage period when the data was collected, we will only store your personal data for as long as this is necessary to pursue the respective purpose of the processing and for as long as no statutory storage or retention periods conflict with this. After complete processing of the contract or deletion of the customer account, your data will be restricted for further processing and deleted after expiry of the statutory storage periods, unless you have consented to further use of your data or we have reserved the right to process your data in a more extensive and permissible manner, about which we inform you in this declaration.
We use a Consent Management Tool (CMT) to manage our cookies. With the help of the CMT, you can agree or refuse the setting of our cookies. Consent to cookies enables us and our partners to process personal data such as surfing behavior or unique IDs on this website. If you do not agree or withdraw your consent, this may adversely affect certain features and services. You can choose to consent to the above, make a detailed selection or exercise your right to object to the processing of personal data by companies on the base of a legitimate interest rather than consent. You can adjust your cookie preferences at any time by clicking on the privacy icon in the form of a fingerprint at the bottom of the screen.
If you give your consent for cookies to be set, we or our technical service providers will process your personal data in accordance with Art. 6 Para. 1 letter a DSGVO.
The settings for technically necessary cookies cannot be changed. Technically necessary cookies are used to ensure the proper operation of our website and its contents. These purposes also include our legitimate interest in the processing of personal data. The legal basis for the processing of the data is Art. 6 para. 1 letter f DSGVO.
You can also set up your browser so that it does not store our cookies on your end device. The help function in the menu bar of most web browsers explains how to prevent your browser from accepting new cookies, how to have your browser inform you when you receive a new cookie or how to delete all cookies you have already received and block them for all others.
The legal basis for this data processing is Art. 6 para. 1 lit. f DSGVO.
On our website we use various services of Google LLC. You can find more information about the Google services at https://www.google.com/privacy/ads/.
The information generated by the cookie is usually transferred to a Google server in the USA and stored there. We use the extension of IP anonymization on this website, i.e. your IP address is shortened by Google beforehand.
The legal basis for the use of Google Analytics is our legitimate interest in accordance with Art. 6 para. 1 lit. f DSGVO.
Google's services also include reports on the effectiveness of our advertising efforts (including across devices), demographics and the interests of our users, and cross-device delivery of online advertising if you have a Google Account and have consented to the personalization of advertising ("Ads Personalization"). In this case, the legal basis for data processing is your consent to Google (Art. 6 para. 1 lit. a DSGVO).
You can object to the collection or evaluation of your data by Google Analytics by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout. In addition, as mentioned above, you can prevent the collection of data generated by the cookie and related to your use of the website as well as the processing of this data by rejecting the necessary setting of a cookie via the Consent Management Tool (CMT), even retroactively with effect for the future, or by deactivating the automatic setting of cookies generally via your browser settings.
Google's remarketing function enables us to present our users with ads based on their interests on other websites within the Google Ads network (so-called "Google ads" or ads on other websites). To this end, we analyze user interaction on our website in order to be able to display targeted advertising to users on other sites even after they have visited our website. For this purpose, Google stores a number in the browsers of users who visit certain Google services or websites in the Google display network. This number, known as a "cookie", is used to record the visits of these users. This number is used to uniquely identify a web browser on a specific computer and not to identify an individual person, personal information is not stored. The legal basis for data processing is Art. 6 para. 1 lit. f DSGVO.
In order to ensure sufficient data security during the transmission of forms, we use the service reCAPTCHA from Google Inc. in certain cases. This is mainly used to differentiate whether the input is made by a natural person or abusively by machine and automated processing. The service includes sending the IP address and any other data required by Google for the re-CAPTCHA service to Google. The deviating data protection regulations of Google Inc. apply to this. Further information on the data protection guidelines of Google Inc. can be found at http://www.google.de/intl/de/privacy or https://www.google.com/intl/de/policies/privacy/. The legal basis for this data processing is Art. 6 para. 1 lit. f DSGVO.
You can agree or decline the use of the Google Tag Manager via the Consent Manager. Through this service, website tags can be managed through an interface. The Google Tool Manager only implements tags. This means: no cookies are used, and no personal data is collected. The Google Tool Manager triggers other tags, which in turn may collect data. However, the Google Tag Manager does not access this data. If a deactivation has been made at domain or cookie level, it will remain in effect for all tracking tags to the extent that these are implemented with the Google Tag Manager.
Provided that you have given your consent via the Consent Manager, this website uses Google Maps to display interactive maps and to provide directions. Google Maps is a map service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. By using Google Maps, information about the use of this website, including your IP address and the (start) address entered in the route planner function, can be transmitted to Google in the USA. When you call up a website of our Internet presence that contains Google Maps, your browser establishes a direct connection with the Google servers. The map content is transmitted by Google directly to your browser and integrated into the website by it. For the purpose and scope of data collection and the further processing and use of data by Google, as well as your rights and setting options for the protection of your privacy, please refer to Google's data protection information (https://policies.google.com/privacy?hl=de).
We use the YouTube.com platform to post our own videos and make them publicly available. YouTube is the service of YouTube LLC, headquartered at 901 Cherry Avenue, San Bruno, CA 94066, USA. When you call up a (sub)page of our internet offer on which YouTube videos are integrated in this form, a connection is established to the YouTube servers and the content is displayed on the internet page by means of a message to your browser. The integration of YouTube content is only carried out in "extended data protection mode". This is provided by YouTube itself, thus ensuring that YouTube does not initially store any cookies on your device. When you call up the relevant pages, however, the IP address and the other data mentioned in section 4 are transmitted and thus inform you which of our Internet pages you have visited. This information cannot be assigned to you, however, unless you have logged in to YouTube or another Google service (e.g. Google+) or are permanently logged in before calling up the page. As soon as you start playing an embedded video by clicking on it, YouTube will only save cookies on your device, which do not contain any personally identifiable information, due to the advanced privacy mode, unless you are currently logged in to a Google service. Information on data processing and notes on data protection by YouTube or Google can be found here: www.google.de/intl/de/policies/privacy/ and at: https://support.google.com/youtube/answer/171780?hl=de
We use conversion tracking technology on our Website and the retargeting feature of LinkedIn Ireland, Wilton Plaza, Wilton Place, Dublin 2, Ireland ("LinkedIn"). For this purpose, our website incorporates the LinkedIn Insight tag, which enables LinkedIn to collect statistical, pseudonymous information about your visit and use of our website and to provide us with relevant aggregated statistics on this basis. The information to enable us to display interest-specific and relevant offers and recommendations to you after you have visited the website to find out about certain services, information and offers. The relevant information is stored in a cookie. It also gives us the opportunity to compile anonymous reports on the performance of the advertisements and information on website interaction. For this purpose, the LinkedIn Insight tag is embedded in this website, which establishes a connection to the LinkedIn server if you visit this website and are logged into your LinkedIn account at the same time.
The processing of the data serves marketing and optimization purposes, in particular in order to place relevant and interesting advertisements for you and thus improve our offer and make it more interesting for you as a user. The legal basis for the processing of the data is our legitimate interest in accordance with Art. 6 para. 1 lit. f DSGVO.
If you are logged in to LinkedIn, you can deactivate the collection of data at any time by following this link: https://www.linkedin.com/psettings/enhanced-advertising.
On this website we use easyFeedback to collect and store anonymous surveys. Participation is voluntary.
Multiple participation is prevented by a cookie block. With cookie blocking, easyFeedback sets a cookie on the device you use for the survey and matches it with your data. If a cookie with the survey ID is detected on your device, multiple participation can be prevented. The cookie is automatically deleted after 90 days.
When you participate in a survey, easyFeedback stores your answers and the type of device you use to participate in the survey and provides this to us in the form of graphs and as Excel and CSV files. easyFeedback does not in any way create user profiles of participants or store demographic or geographic data. Your answers remain stored on the server until they are deleted by us.
You have the opportunity to apply for advertised positions via our website or send us an unsolicited application. During the online application process, you provide us with personal data which we process for the purpose of the application procedure. All personal data that you provide during the application process is only collected by us for the purpose of carrying out the application process.
During the application process, we record all the information you provide us with during your application, as well as any other data we learn during a job interview or online assessments, in particular evaluations.
It goes without saying that this evaluation does not contain any defamatory or derogatory statements, only information that is specifically related to the evaluation and the employment procedure or your job profile will be included.
All personal data that you provide during the application process will only be collected by us for the purpose of carrying out the application process. It is irrelevant whether you are applying for a specific position or sending us a speculative application.
Your application for a specific position or your unsolicited application for a specific location is received directly by the responsible personnel department.
With an unsolicited application for a region or for several locations, you provide us with your personal data to check your suitability for different, possibly interdisciplinary or group-wide positions. Therefore, in addition to being processed by our human resources department, your documents may be forwarded to several of our specialist departments or to human resources and specialist departments within the ALTANA Group. In both cases, your application may also be forwarded to the responsible departments or to the works council.
Furthermore, due to technical system requirements, the HR Corporate Systems & Recruitment department of ALTANA AG has access to the group-wide applicant management system and thus to your applicant data.
Especially in the context of an application procedure concerning a job in a third country outside the EU and the EEA, your personal data will be transferred to our subsidiaries in that country. However, we will only transfer personal data to third countries for which the EU Commission has established an adequate level of data protection by decision pursuant to Art. 45 DSGVO or if we have agreed with the recipient of the data the standard data protection clauses issued by the EU Commission pursuant to Art. 46 para. 2 lit. c DSGVO.
Your data will be deleted after completion of the application procedure in accordance with the applicable data protection regulations, particularly with regards to retention periods. As part of the application process, you have got the opportunity to consent to the storage of your data in our applicant pool. If you do so, your application data and documents will continue to be stored in our system and will be checked for suitability when vacancies arise. If you do not consent or revoke your consent, we will delete your personal data in accordance with legal requirements, unless we are legally obliged to retain your data. You can revoke your consent informally at any time.
We collect and process your personal data within the framework of an application procedure for the purpose of initiating a possible employment relationship.
The legal basis for the processing of the data is Art. 6 para. 1 letter b DSGVO, as well as Art. 6 para. 1 letter a, insofar as you have given us your consent for a specific processing of your data.
Your applicant data will generally be deleted or blocked as soon as the purpose of storage, i.e. the execution of an application or employment relationship, ceases to apply. However, your data will not be deleted if the European or national legislator stipulates an archiving obligation for a certain period of time after the end of the application procedure, or if you have voluntarily consented to a longer storage of your data. In these cases, the data will be deleted after the end of the archiving period or after expiry or revocation of your consent. Revocation of your consent is possible at any time.
If you want to order something in the ECKART web shop, you must first register with your data and create a customer account. Your data will be entered into an input mask, transmitted, saved and saved for future purchases.
4.1 Description and scope of data processing
The following personal data is collected as mandatory information during the registration process:
- First name
- Last name
- Function / job title
- Company address (street, house number, postcode, city, country)
- e-mail address
Registration in our web shop is not possible without providing this data. We will also store your IP address and the date and time of access. If you have decided to voluntarily provide a title or telephone number, these will also be stored.
By submitting the digital application form you initiate the creation of a personalized, password-protected customer account. After registration, a confirmation e-mail is sent, which completes the creation of the customer account. A further confirmation is not necessary.
After successful registration your personal customer number will be assigned, and the medium of your registration will also be saved. In addition, your purchases (date, item, item number, quantity, price, currency, type of transaction) are registered and saved. In addition, we collect and store your other voluntary information, which you provide in your customer account.
By logging in with your customer account, you have consented to the processing of your data. The legal basis for this data processing is Art. 6 para. 1 sentence 1 lit. a DSGVO. Furthermore, the processing of the data you have provided is also necessary for the execution of the order, so that Art. 6 para. 1 sentence 1 lit. b DSGVO constitutes an additional legal basis for the processing of the data. Furthermore, we have a legitimate interest in the processing of the data in accordance with Art. 6 para. 1 lit. f DSGVO.
The data collected is necessary for customer service and to improve the user experience. For example, your name serves as identification. The email address or postal address you provide will be used for sending the invoice or goods.
Via the customer account you can view the data of your completed, open or recently shipped orders as well as correct/manage the data you provided during registration.
The data will be deleted after expiry of the statutory retention periods, unless you have consented to further use of your data or we have reserved the right to carry out further and permissible data processing, about which we inform you in this declaration.
To delete your registration or to change the data stored about you, you can contact us by e-mail or send a message (e.g. by fax or letter) to the ECKART contact details given in section 1.
The use of the services of Salesforce is in accordance with Art. 6 para. 1 sentence 1 letter f DSGVO due to our legitimate interest, to optimize our sales and marketing processes and to manage customer accounts and newsletter subscribers.
By logging in with your customer account, you have consented to the processing of your data, which is why the legal basis for this data processing is Art. 6 para. 1 sentence 1 letter a DSGVO. Furthermore, the processing of the data you have provided is necessary for the execution of the order, so that Art. 6 para. 1 sentence 1 lit. b DSGVO constitutes an additional legal basis for the processing of the data. Furthermore, we have a legitimate interest in the processing of the data in accordance with Art. 6 para. 1 lit. f DSGVO.
You have the possibility to revoke your consent to data processing or to object to data processing at any time. As already explained, you have the possibility to delete the registration of your customer account at any time and thus to object to the further use of your data.
You have in principle, i.e. subject to the legal restrictions, the rights listed below. In order to facilitate the exercise of these rights, you are informed that a request from you does not require a specific form and can therefore be made by electronic means (in particular by e-mail).
You can request information from the person responsible for the personal data concerning you,
You may request that the data controller correct any inaccurate personal data concerning you,
You can request the deletion of your personal data by the person responsible in accordance with Art.17 DSGVO or § 35 BDSG,
You may request that the controller limit the further processing of personal data concerning you,
You have the right to object to the further processing of personal data concerning you by the controller if you give reasons for doing so based on your particular situation. After exercising your right of objection, we will not further process your personal data unless we can demonstrate compelling legitimate reasons for processing which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims, and
You may obtain from the data controller the personal data concerning you, in a structured, common and machine-readable format, and transmit this data to another person without hindrance by the data controller to whom the personal data was provided.
You also have the right to file a complaint with a data protection supervisory authority regarding the way in which the data controller handles your data. In order to facilitate the exercise of this right, you are hereby informed that the supervisory authority responsible for the registered office of the data controller may be contacted at the following address:
Bavarian State Office for Data Protection Supervision (BayLDA)
Automated individual decisions, including profiling in the sense of Art. 22 DSGVO, do not take place in connection with the use of our website and our offer.
We use the necessary technical and organizational measures to protect your personal data against manipulation, loss, destruction and unauthorized access and to ensure their integrity and availability. Our security measures are constantly being improved in line with technological developments.
This data privacy statement has the status of 01.10.2020. We reserve the right to make changes at any time.
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